Frequently Asked Questions
Where do you cover?
We are based in Ayr, beautiful South West Scotland & cover Ayrshire, Glasgow & surrounding.
Do you travel?
Yes! We are able to travel UK wide for Event Styling of large scale events. A minimum spend of £2,000 applies outside our usual travel area.
Do you hold dates?
We do not hold dates. Due to the significant number of enquiries we receive daily, dates can only be secured with a deposit payment or full payment following the issue of our invoice and in accordance with its terms.
Invoices are payable within 24hrs of booking if your event is withing 6 months.
If your event is 6+ months away we ask for 50% non-refundable booking fee at point of booking confirmation to secure the date and in order for us to start planning your décor/event. The final balance of 50% of our invoice is payable 28 days prior to the date of the event. Unless your invoice states otherwise in the payment terms, in which case the terms in your payments terms overrules this.
Cancellations or Refunds?
We do not offer refunds. We do however offer one date change if we are given enough notice (4 weeks notice minimum.)
No refund or credit/date change will be offered if you are cancelling an event any less than 28 days before the agreed date. All outstanding invoices must be paid in full. At this stage it is too late to change or move anything as we would have allocated the team, make and set up time and bought all the items for your event.
Are you Eco Friendly?
Absolutely! We are passionate about the Environment & Sustainable Event Styling. Click here to check out our Eco Policy.
Can I change my order?
Unfortunately, we cannot decrease your order value once the deposit and or balance has been paid on your invoice. If you wish to add more to your order please get in touch and we can amend this for you and send the new invoice for the amount.
Any colour/prop changes cannot be made within 28 days of the event date & are subject to availability and may incur additional charges.
Inspo pic V my display?
We do not replicate anyone else’s work, images sent for inspo or ideas are only for inspiration purposes, on the day your décor will be the highest standard Boutique Balloons & Events and our talented stylists deliver, we pride ourselves on each and every set up being unique and individual to you, so in some instance we do not even replicate work we have done previously as we always want our clients to have the latest and newest version of our vision and creativity.
Will you take pics/video?
All photos and videos taken of styling in homes and venues remain the intellectual property of Boutique Balloons & Events and may be showcased on our social media streams for marketing purposes. Upon booking and deposit/balance payment you are agreeing to exclusive use of this material by Boutique Balloons & Events.
Unless our clients explicitly ask us not to use images taken at their event prior to deposit payment we will use them on our social media platforms.
How should we communicate with you?
We prefer all communication via FB/Insta DM for speed and ease of sharing photos and getting instant answers.
As part of the booking process we require our Event Enquiry form to be filled out
All these forms of communication are part of your order confirmation.
Do you provide cakes & confectionery?
We work with a talented team of cake makers and cookie bakers, we design, communicate and place orders with them to match you décor requirement and theme. We are not responsible for any allergens or food reactions, you must communicate any special dietary requirements in writing and we will pass this onto our confectionery partners.
Is everything ours to keep?
Unless previously agreed to be a permanent fixture and priced accordingly as set out on our invoice all our décor items and structures are the property of Boutique Balloons & Events. All silk and dry florals used in set ups are for hire services and only to be used, set up and removed by Boutique Balloons & Events.
How long can we keep the display?
All our décor set ups can be kept for 24-48 hours unless specifically agreed with us in writing and confirmed that you can keep these for longer. Anything over 2 days will be charged additional rental rates which can be discussed.
If access is not given for us to remove our items in the given time we have agreed, there will be charges for the additional time and/or for us having to rearrange collection plus any loss of business where those items where booked to be used.
Will we need to pay for any loss/damages?
Any missing or damaged items will be invoiced to you directly, we will send photos of any damages and we take photos and quantities of all items used. Please ensure all our decor items are treated with respect and kept damage/stain free.
What about parking/access?
We will require parking on-site or close by with easy access to offload our van and the décor items. Please specify at point of booking what access we have to the venue/your property.
What will the size of my display be?
We agree a look, and discuss a size based on photos and details you have provided us. When we arrive at the venue, we will discuss with you if we feel there is a better place for the décor which will make more logistical and creative sense. If we cannot make contact with you we will go with where we think best.
We want you to end up with the most beautiful set up so we always have aesthetics at the forefront of our minds when we make suggestions. Please note we do not quantify florals or balloons for costing, we place based on how plentiful it looks for the price range agreed. Our florals and balloons are organic designs and can take any shape or form that looks best for your event and within that space.
What about conduct?
We take pride in our client interaction and go out of our way to ensure the planning, design, installation and take down of your event/décor is to the highest quality. We will not tolerate rudeness or abuse to any member of our team or partners.
What happens after our event is over?
Unless we otherwise agree that you are keeping the items, the invoice will stipulate whether or not it includes the pack-down of the décor that has been set up for your event. Pack down is the removal of our products that have been hired. Other than removing our items from the venue/your home we are not responsible for cleaning up after the event
What about weather & oudoor installations?
The weather is unpredictable so please ensure you always have a plan B if you have booked an outdoor installation with us. We do not provide weather cover, this would need to be hired separately by yourselves. We can however discuss changes to location of the décor within your space if the weather turns bad. Usually having an indoor option is a safe back up plan.
If you have booked an outdoor installation you need to ensure the ground is not wet for any low level items.
If we deem any outdoor area hazardous or could cause damage to our hire items we will have to discuss alternative location for the set up.
How can weather effect outdoor installations?
We use the best products on the market, however due to the perishable and sensitive nature of balloons both latex and foil be aware that you may get some balloons bursting or deflating. We always give you a plentiful look and leave some spares to fill any gaps should the display need it. Temperature (hot or cold), humidity, rain and sunlight can alter the look of the balloon colour and even cause them to burst. We cannot guarantee that the displays will stay completely intact. Please be aware all our displays are organic in shape which means if there is any bursts or deflation it won’t look out of shape.